Customer Underwriting Team Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. 

We’re recruiting for a Customer Underwriting Team Manager to join us. We’re offering a competitive base salary. 

Are you passionate about leading people and driving positive outcomes for customers? We’re looking for a Customer Underwriting Team Manager to join our Retail Protection business. This is a fantastic opportunity to lead a high-performing team, shape underwriting decisions, and contribute to a culture of continuous improvement. If you thrive in a collaborative environment and enjoy empowering others, we’d love to hear from you.

What you'll be doing:

• Leading and coaching a team of underwriters to deliver consistent, high-quality decisions
• Creating a culture of engagement, development and accountability
• Contributing to planning and forecasting to ensure efficient work allocation
• Building strong relationships with internal and external stakeholders
• Communicating clearly and confidently across a range of topics
• Encouraging constructive challenge to improve customer journeys and team efficiency
• Using performance data and observations to set expectations and track progress
• Ensuring service levels meet customer expectations and business commitments

Who we're looking for:

• Demonstrating exceptional leadership and motivational skills
• Understanding HR policies, insurance principles and business strategy
• Communicating effectively and confidently with diverse audiences
• Making accurate and confident decisions within authorised autonomy
• Analysing and interpreting management information and risk data
• Solving problems and making sound decisions under pressure
• Organising time and workflow to deliver expected outcomes
• Holding a CII diploma or equivalent experience (desirable)

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.