Customer Underwriter (Senior)

For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe’s largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people’s financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group.

We are currently recruiting a Customer Underwriter to join our growing team.

In this role, you will review customer applications to assess whether we can offer life or health insurance.

What you'll be doing

• Accurately assessing and documenting life and disability risks and decide which terms, if any, can be offered up to the value based on your autonomy level.
• Addressing customer requirements in an efficient and professional manner and ensure that the agreed service levels are met or exceeded so that exceptional customer experience is delivered.
• Ensuring any requests for further information are appropriate and accurate and commensurate with the risk being assessed, ensuring the customer journey is not impacted unnecessarily.
• Identifying complaints and ensure they are acted upon quickly and root causes highlighted to ensure compliance with complaints response time limits.
• Ensuring appropriate management information is captured and maintained as required, from which accurate communications can be delivered and effective business decisions made.
• Taking ownership of maintaining an excellent knowledge and understanding of legislative and regulatory requirements, e.g. breach knowledge and adherence to L&G Company Policy and Procedures, including following L&G TCF policy, to minimise risk to L&G and its customers.
• Communicating with internal, external customers and third parties via all methods of communication in a professional and efficient manner ensuring customer satisfaction is maximised and expectations met by obtaining and giving the correct information.
• Understanding the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations and that customers’ reasonable expectation of performance and service are met.

What we're looking for

• An understanding of the risk factors for mortality and morbidity, as well as financial Underwriting.
• An understanding of how to request appropriate risk data.
• Thorough knowledge of all protection products.
• Understanding of legislations and regulatory requirements would be preferable.
• Working knowledge of relevant systems and software relevant to your team.
• Knowledge of the complaint’s procedure within L&G.
• Open to changes in processes and other working practices.
• Ability to manage time effectively balancing business requirements with personal development.  Ability to manage own time productively and prioritise workload effectively.
• Effective written and verbal communication through all media e.g. telephony, letter writing, participation in meetings, forums and presentations. 
• Ability to look at an application holistically, consider each case on its own merits.
• Excellent attention to detail and accuracy providing the correct terms applicable.
• Ability to anticipate and resolve problems.
• Ability to work under pressure.
• Effective coaching and feedback skills, through mentoring, coaching via all communication methods supporting continuous improvement for their peers and colleagues.
• Great ownership skills in all aspects of their role, ensuring responsibilities are covered when they are unavailable.
• Ability to participate in or lead projects, which enhance the underwriting process and improve our systems and commercial viability, including instigating such projects, using own initiative, expertise and business awareness.

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.