Customer Analyst
- Cardiff
- Full-time
- Digital
__jobinformationwidget.freetext.ExternalReference__
1832_00605
Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.
Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.
Joining us means helping to improve the lives of our customers and contributing to the success of the business every day
Legal and General’s Group Data Analytics Database Marketing team are currently hiring for a new analyst due to growth of the team to assist in the delivery of key analytics and insight to support customer communication strategy.
The role will see you leveraging tools such as SQL to ensure data is structured and stored correctly, up-to-date, and is of the highest quality to in turn help deliver meaningful insights through analysis to guide the wider marketing team on their customer communications.
What you'll be doing:
- Understanding the data systems and structures within the business and contributing towards improvements to these systems where possible while linking understanding of source data to value adding analytics and reporting
- Ensuring all outputs are visualised to a high standard through use of best practice and advocating for data visualisation best practice, sharing knowledge and guidance with others
- Continuously developing processes so that deliverables are created in the most efficient way to improve performance, through the use of automation and appropriate tooling choices
- Delivering ad hoc analytics and visualisations for internal customers; understanding the business need and delivering the outcome in a flexible and insightful manner using code to manipulate data (e.g. SQL) and visualisation tools to display outputs clearly (e.g. Tableau/PowerBI)
- Developing and maintaining productive relationships with all stakeholders; providing advice and guidance on data, analytics and visualisation to improve their knowledge and understanding
- Delivering of regular reports to the business; always aiming for automation and standardisation to support business requirements in a timely manner
- Engaging stakeholders and undertake and appropriate testing prior to the implementation of any system or business changes to ensure the impact on internal stakeholders and customers is understood
Who we're looking for:
- Experience in dealing with high volumes of data with excellent attention to detail and reconciliation
- Experience of creating dashboards/data visualisations with dashboarding software such as Tableau or PowerBI
- Experience in performing data manipulation and transformation to create and maintain datasets and creation of structured datasets that facilitate efficient dashboard creation
- Producing and automating regular reporting to a wide range of stakeholders using analytical tools
- Gathering requirements from stakeholders across internal teams, managing expectations and guiding on approach
- Working with a variety of datasets across different domains systems
- Experience with coding languages for data manipulation, such as SQL
- Experience with Alteryx beneficial but not essential
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
VideoUrl
https://youtu.be/8ZYGBwImH08
Our businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreWorking for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreSimilar roles
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
Client Relationship Management
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
The Client Service Exec provides an efficient and effective service and sales support service to one or more Client Relationship Manager’s and their portfolio of clients.What you'll be doing:Developin
Reference
1f9a77e4-5fcf-49a4-9e7f-6ed9fd521308
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
Sales
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Senior Member Communications Manager to join our award winning DC Business Line. The main purpose of this role is to create and implement communication plans & campaigns for wor
Reference
1f7b01d0-c777-4d2e-b35d-620eb06337f9
Expiry Date
01/01/0001
Salary
Location
Hove
Business Unit
Legal & General Group IT & Digital
Job Family
IT & Change
Location
Hove
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We are looking for a talented Lead Cloud FinOps Analyst to successfully deliver a set of ambitious technology plans as part of the Group Technology Department. The ideal candidate will be responsible
Reference
e2423944-0614-4ca3-8a24-86d0f5dc6d62
Expiry Date
01/01/0001
Our latest posts
Teaser
Technology, Digital & DataContent Type
BlogPublish date
09/18/2024
Summary
At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds. Claire Hazle, our interim
by
Enrique Rodriguez
Teaser
Finance & ActuaryContent Type
BlogPublish date
09/17/2024
Summary
Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
08/28/2024
Summary
Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
08/09/2024
Summary
Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/12/2024
Summary
We all live in a data-driven world, where businesses generate approximately 328.77 million terabytes of data every day. This is a huge amount of data that can be really overwhelming for any busi
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/10/2024
Summary
At Legal & General, we like to share our employees' stories and celebrate their success. Bindu Bakrania has been with us since April 2023 and has achieved immense growth in her career in data analy
Teaser
Our peopleContent Type
BlogPublish date
06/27/2024
Summary
At Legal and General, we see the potential in you. If you do not have a strong background in financial services and have worked as an Analyst in other industries, for example, those skills are tra
Teaser
Finance & ActuaryContent Type
BlogPublish date
06/19/2024
Summary
In the current quickly evolving digital terrain, the integration of artificial intelligence (AI) and advanced technologies into various industries is reshaping many traditional roles. Actuarial scie
Teaser
Technology, Digital & DataContent Type
BlogPublish date
06/11/2024
Summary
At Legal & General, we’re committed to creating an environment where people can thrive in their careers. We understand the important role that Data Engineers play in our mission to build a more sustai
by
Enrique Rodriguez
Teaser
Our peopleContent Type
BlogPublish date
05/30/2024
Summary
Risk Management a { text-decoration: underline; } According to a recent report by the International Risk Management Institute, the demand for skilled Risk Managers is growing. As a