Agency Payments Analyst (12 Month FTC)

Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. 

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

We’re recruiting for an Agency Payments Analyst to join us. We’re offering a competitive base salary. You will monitor and record payments of commission to all Sales Channels ensuring both payment and statements are issued in a timely manner. All procuration fee payments made into the L&G Mortgage Club are prepared, allocated and reconciled accurately and efficiently. In addition, providing excellent service to all internal / external customers and Intermediaries in respect of investigation and processing ensuring all regulatory requirements are adhered to.

What you'll be doing:

• Accurately preparing and processing scans of Lender procuration fee data against the Mortgage Club database to enable accurate payment of Lender cases to the Societies Intermediaries within the required SLA
• Ensuring that the unverified database is regularly reviewed and investigated, to ensure payment is made to the appropriate Intermediaries in a timely manner via liaison with the Lender and/or Intermediary
• Maintaining regular housekeeping and data cleansing of the Mortgage Club database in order to minimise the risk to the Society of invalid or fraudulent activity
• Investigating all control reports that identify potential problems with commission or agency records highlighting any manual errors or system anomalies
• Accurately performing a range of administrative functions within the Commission Payments systems, ensuring regular maintenance and reviews are carried out
• Understanding, resolving and responding to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times
• Providing full support to our front office Agency Enquires Team when needed providing cover for the telephone helpline and able to be able to deal with all commission related queries 
• Acting as a positive role model and mentor to others in the team by consistently completing the role to the best ability, sharing knowledge, coaching and guiding junior members of the team, imparting experience and understanding in order to achieve reliably high standards

Who we're looking for:

• Strong written and verbal communication, able to respond and react to customers appropriately building a rapport and satisfying customers needs
• Effective planning and ability to prioritise, take full ownership of given tasks and responsibilities to ensure targets are consistently achieved
• Strong analytical skills, displaying high level of accuracy and attention to detail at all times
• Good risk awareness
• Knowledge of Independent Financial Advisor market desirable
• Good desktop skills around Microsoft Office in particular Word & Excel

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.