Company Description
Location: Cardiff
Salary: Up to £37,000 - depending on experience
Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people-the-scenes. It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives, and contributing to the success of the business every day.
Job Description
We are hiring an Agency Appointments Analyst to join our team.
The purpose of the role is to be responsible for reviewing all directly authorised firms and directors, for all Intermediary Sales Channels by conducting annual due diligence checks and review of existing screening data held, whilst adhering to FCA regulations and internal compliance and financial crime control standards.
What you'll be doing
- Conducting necessary onboarding checks for Appointed Representatives and Registered Advisers to review suitability of granting an agency and whether an Intermediary AR or RI should be on-boarded with Legal & General In line with company standards.
- Conducting due diligence checks from existing agency data held against credit sources and public domains used to review and verify Intermediary data is still valid and correct to ensure Intermediary’s data meets minimum financial control requirements.
- Ensuring accurate entry of data into Agency systems/records & databases. Identify and escalate any financial crime concerns and risks that requires further assistance from Management, Commercial Division or Financial Crime specialist to determine whether application should proceed.
- Building and maintaining a good level of technical knowledge that enables an effective contribution to risk and compliance activities including full use of all tools in relation to RPA, bulk tools and regulatory permissions to support completion of work.
- Performing to agreed SLA standards and business objectives in respect of quality, quantity and timeliness. Fully responsible for all tasks assigned to enable business to be written and serviced, by managing the various agency appointment set up requests and the contractual relationships in strict accordance with the FCA critical guidelines.
- Building and maintaining a good working relationship with customers and key stakeholders within L&G, developing and maintaining relationships with regular reviews and catch ups, seeking feedback from source to maximise and improve the customer experience
- Taking responsibility to ensure that the needs of our customers internally and externally are met and are in line with Legal and General’s Customer Experience and Consumer Duty Commitments.
Qualifications
What we're looking for
- Demonstrate the knowledge required to perform the role it is anticipated that the role holder will have sufficient commercial perspective and overall knowledge of the business sectors in which Legal & General operates and the Legal & General entities involved
- Good understanding of FCA Principles and various structures and how these are applied with consideration of FCA Permissions, including a good awareness of the measures required to conduct 3rd party due diligence with existing ongoing Firms and Individuals
- A good level of competency, understanding and knowledge of the regulations around T&C, Money Laundering, Financial Sanctions Regime, GDPR, & Complaints Awareness and referral/escalation routes along with FCA Regulatory and Contractual Agreements within Sales Channels.
- Sound Industry & business knowledge and systems - to support the onboarding /ongoing governance and profiling of firms and individuals, Lexis Nexis, Dunn & Bradstreet, ID&V, land registry charges, credit reports along with good level of understanding of operational processes across the divisions that support onboarding of intermediaries and ongoing continuance of existing intermediaries’ agencies
- Detailed understanding of Intermediary hierarchies, contractual positions, onboarding governance along with awareness of business policies across all divisions to support effective contribution to risk and compliance activities.
- High attention to detail and ability to work effectively, both individually and within a team portraying good communication & written skills with the ability to articulate and summarise financial risks and mitigating factors in a clear and consistent manner
- Detailed understanding of commission and financial credit systems methodologies and their applications in meeting business requirements
- Enhanced understanding of systems and controls used to protect L&G against financial crime and risk exposure. being fully accountable for all recommendations made during review process.
- Ability to work effectively despite ever changing volumes, maintain customer satisfaction and quality of service demonstrating ability to deal efficiently with customers. Able to interpret and analyse data and understand business metrics in the context of commercial and financial risk to support sound referrals.
Additional Information
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.
If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
