Senior Application Support Analyst

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Our global asset management business provides our clients and partners with complex, responsible investment solutions, working internationally across public and private markets. 

We're looking for a Senior Application Support Analyst to join L&G Asset Management in London

You'll be a key contributor to the front office technology production support team; maintaining the stability, performance, and availability of investment systems and applications. You'll also collaborate with various technical teams, troubleshooting complex issues, and ensuring seamless operations to minimize downtime and disruptions.

What you’ll be doing:

• Assisting in responding to and resolving production incidents, investigating root causes, and implementing solutions to prevent recurrence
• Providing expert-level technical support to troubleshoot and resolve complex system and application issues, working closely with other support teams and developers
• Monitoring the health and performance of production systems using monitoring tools, promptly identifying anomalies, and taking proactive measures to prevent potential problems
• Assisting in managing and escalating critical incidents to appropriate teams, ensuring timely resolution and minimal impact on business operations
• Maintaining accurate and up-to-date documentation of support procedures, incident resolutions, and system configurations for knowledge sharing and future reference
• Participating in change management processes by reviewing proposed system changes, assessing potential impacts, and ensuring smooth deployment
• Collaborating with development and infrastructure teams to identify performance bottlenecks and recommend optimizations for improved system efficiency
• Contributing to the development and testing of disaster recovery plans to ensure business continuity in the event of system failures or disasters
• Analysing recurring incidents and system outages to identify underlying trends and recommend long-term solutions for improved stability

Who we’re looking for:

• Good understanding of investment management workflows and processes, including portfolio management, trade order management, compliance, and risk management
• You'll also be well versed in leading teams within an Investment Manager / Hedge Fund environment
• Experience operating in an ITIL based organisation
• Proven experience as a System Analyst, Business Analyst, or similar role, with a focus on configuring and supporting the Charles River Investment Management System (CRIMS) or Charles River Investment Management Solution (CRIMS) or other relevant front office systems
• Familiarity in FIX Protocol and good knowledge of SQL and Sybase databases
• Familiarity with investment management concepts, financial instruments, and market data sources
• Excellent analytical and problem-solving abilities, with a keen attention to detail

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.