Programme Manager | Salesforce

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Asset Management is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

We are looking for a Talented Programme Manager to lead and deliver complex change programmes made up of multiple large-scale projects and workstreams, with a focus on CRM transformation, particularly Salesforce.

The role involves defining programme scope, structure, and risks, while coordinating resources to ensure delivery within agreed cost, time, and quality parameters. You’ll drive the implementation of business and technical systems, people initiatives, and change strategies to achieve measurable outcomes. A strong track record in delivering similar programmes, influencing senior stakeholders, and working with CRM vendors is essential, along with experience in business case development and outcome definition.

What you’ll be doing:

• Leading, controlling, coordinating, integrating, and delivering programmes comprising multiple large-scale projects and workstreams, while managing performance, risk, administration, budgets, and issue resolution
• Establishing and maintaining effective governance structures to monitor and control deliverables, including operating models, products, and performance improvements
• Securing and balancing people, financial, and physical resources across projects to ensure efficient and effective programme delivery
• Creating and coordinating project delivery frameworks, including planning, scheduling, control, and reporting for high-impact, high-risk programmes
• Ensuring comprehensive project, quality, and risk plans are in place and that issues are proactively managed through to resolution
• Developing, gaining approval for, and managing programme budgets, risks, and contingency plans in line with organisational policies
• Building and nurturing strong relationships with stakeholders to enhance communication, align priorities, and ensure integration of stakeholder needs
• Determining, monitoring, and reviewing all project economics, including costs, staffing, resources, and risks, while ensuring robust governance and reporting
• Demonstrating expertise in managing CRM transformation programmes—particularly Salesforce—with a focus on business case development and delivering defined outcomes
• Influencing and supporting senior stakeholders with varying priorities, and managing vendor and supplier relationships within the CRM domain

Who we’re looking for:

• Control and delivery of a collection of projects forming a programme with a single, common objective
• At this level the role may involve the direct line management of project managers or matrix management of project managers and other stakeholders. Where line management is required the role is responsible for performance management and including personal development of individuals
• The role Involves development and implementation of business & technical systems, products, people and change to meet identified business needs. May be involved in definition of project(s) and add-ons, manages the customer/client relationship
• Duration of programme implementation typically 12-24 months.  Management of a diverse range of programme-based activities, including management of diverse range of functional activities aligned to the programme
• Requires knowledge of Agile and waterfall project management approaches

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.