Process Improvement Business Analyst

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re incredibly excited to now be recruiting for a Process Improvement Business Analyst within our Legal & General Retail Business.  This new and exciting role will be to investigate, analyse, review and document our business processes and operating models to improve our efficiency and generate better business and customer outcomes.

You'll have the opportunity to propose process improvements solutions and deliver business and customer benefits to our business. 

What you'll be doing:

• Investigating, analysing and modelling business processes and our information flows to help identify opportunities for improvement.
• Identifying solutions through automation or other methods and looking to make recommendations to business managers.
• You'll be documenting process change requirements.
• Assisting  with defining, planning and reviewing project deliverables, through the project lifecycle to ensure they meet business requirements. 
• Identify evaluate and raise change risks, issues and dependencies that may impact project deliverables, proposing mitigating actions where appropriate.
• Delivering processes and systems to ensure a consistent and good level of service that means customer expectations are met, which is consistent with what we have communicated and is aligned to L&G’s Treating Customers Fairly policy.

Who we're looking for:

• Experienced at thinking “outside the box”, innovating and solving problems.
• Experience in traditional Change Management. 
• Experience of helping support an operation and it's people through change.
• Experience of reviewing and improving business processes within an operational environment.
• Good written skills with the ability to produce clear, detailed and accurate documentation.  Experience of using flow diagrams is essential.
• Good information gathering skills, to capture business processes using both existing process documentation and process walkthroughs/workshops.
• An enquiring mind to question and probe.

Good inter-personal communication skills, communicating with subject matter experts, business process owners, and team colleagues.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart