Customer Service Officer

This is a telephony based role within our Legal & General Home Finance Team. We are looking for individuals that are able to  build rapport quickly, ensure full understanding, identify vulnerable indicators and treat customers with empathy, professionalism and understanding.

Time management is also important as you need to be able to deliver on promises made to customers. 

This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30). What's more, there is no weekend work, as you will only work Monday to Friday (2 days at the office and 3 days at home)!  The base salary for this role is £23,000 per annum.

The role holder will provide an accurate, compliant and timely service and carry out more complex customer transactions, complaint responses, and data analysis. 

The role holder will keep up to date with all compliance rules and requirements including data protection, money laundering, breaches, complaints and controls, conduct of business and treating customers fairly.

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• As your skillset grows, it’s possible your earning potential will too. 
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. 
• Generous pension contribution 
• Life assurance x8 of base salary 
• Private medical insurance 
• Recommend L&G as a great place to work and earn money if someone you know joins us. 
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products. 

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.

What we're looking for:

The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so you’ll have the tools you need before you start helping our customers and clients. 

• Minimum 5 GCSEs at grade C or above
• Good attention to detail
• Computer literate in Microsoft office
• Able to work well within a team environment
• Strong verbal and written skills.

Knowledge: Previous experience in financial services preferred

Experience: Experience of working with direct customer interaction: either face to face or by phone

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.