Client Service Support Manager - Cardiff

Legal & General is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

We’re recruiting for a Client Service Support Manager to own and manage the delivery of operational client service for our clients, acting as the front door into the Global Client Service Operations (GCSO) team, ensure a positive client experience and efficient query management resolution. By collaborating with stakeholders across L&G, deliver service excellence for our clients.

What you'll be doing:

• Demonstrating a strong level of knowledge of LGIM products and operational platform and understanding clients’ strategy and service requirements
• Developing a clear understanding of the function of all business areas within LGIM, building and maintaining an effective network of strong working relationships with those areas
• Owning and coordinating the successful resolution of day-to-day client queries in line with client deadlines and SLAs, utilizing expertise from around the business where necessary and escalating issues to management as needed
• Collaborating with the Client Relationship teams to ensure together we deliver a positive client experience
• Rigorously applying and, where applicable, streamlining business processes and procedures to support a risk-controlled and compliant environment within an effective governance framework. This includes updating and maintaining all relevant records, logs, databases, and procedures
• Acting as an inward and outward facing Client Service professional
• Acting as project lead/representative on client service projects and steering groups, working closely with Client Teams and other key stakeholders as required
• Continually seeking to identify opportunities for further process efficiency and improvement, evolving the team control environment, service delivery capability, and consequently the client’s service experience

• Good negotiation and interpersonal skills
• Excellent written communication skills
• Good knowledge of current investment market and economic issues
• Institutional investment product knowledge, LDI, Cashflow matching, Credit, Real Assets and Index funds knowledge (desirable)
• Report writing experience and project management skills (desirable)
• Experience within the investment management industry including providing an exceptional level of client service and sales support
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts
• Good workflow management experience

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.