Client Order Management Specialist

The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients’ complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We’re focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future

Recruiter: Hannah.davey@landg.com

Internal Closing Date: 21/06/2024

• Carrying out all tasks as necessary to ensure the accurate and timely execution of client orders for LGIM’s pooled fund range maintaining robust service levels to key stakeholders.
• Developing and maintaining effective Client and Service Provider relationships, working closely with relevant parties to ensure service provision supports team’s objectives/goals.
• Managing and direct the resolution of day to day operational issues or errors and resolve anomalies to ensure high-level of customer service and accurate transactions.
• Enhancing operational processes in conjunction with appropriate systems to support functional processing. Participation in change initiatives representing the needs of the department. 
• Proactively identify process improvements, service and risks to ensure client service is robust to meet capacity and stakeholder requirements. Robust support and implementation of projects/initiatives.
• Maintaining procedure manuals, task lists and Risk Maps as necessary and ensure procedural enhancements are implemented and communicated to team members as required. Continuously review controls to ensure in line with current business processes.
• To continually seek to understand and satisfy internal and external client requirements.
• End to end understanding of team’s tasks and how they relate and impact to all processes, ensuring standard ways of working are applied consistently.
• Represent the team, department in a professional manner, understanding and anticipating the business needs, developing good working relationships with all internal and external parties. 
• Maintaining detailed knowledge of fund platform operation processes and system.
• Recommending and leading the creation and automation of operational processes and procedures to ensure continuous improvement. 
• Work collaboratively with manager/team fostering credibility and influence towards developing a reputation of operational excellence across the firm.
• Work collaboratively with peers to share best practise, creating an awareness of issues throughout the department. 
• Maintain technical capability for job, keeping abreast of market and industry developments.

• Robust technical unit dealing with dealing lifecycle experience 
• Microsoft Excel (intermediate to advanced level)
• Strong experience of oversight and processing controls/knowledge.
• Strong understanding of Asset Management middle office operations and processes
• Strong attention to detail with track record of risk awareness
• Proven experience of dealing with and influencing staff/peers and across teams.
• Collaborative and personalised approach to service commitment, delivery and continuous improvement.
• Self-assured networking across Investments, Distribution, Product & Investment Operations environments.
• A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment. 
• Ability to understand issues, find creative and innovative solutions to problems.
• Ability to challenge debate and influence internally and externally.
• Robust communication skills both verbally and written, with an ability to successfully articulate issues clearly and logically.
• Strong analytical and written skills.

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.