Claims Advisor - Health

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Recruiter: Clarice Wale clarice.wale2@landg.com Closing Date: 30/09/2024

We're recruiting for Claims Advisors to join our Life Insurance Claims team in Cardiff. If you're passionate about helping others in need and naturally empathetic, this could be the role for you.

You will work 35 hours a week Monday to Friday between the hours of 0900-1730. We have a hybrid working model where you can work from home 3 days and the office 2 days a week.

What you'll be doing:

• Taking inbound calls and responding to emails from our customers who are looking for an update on their life insurance claim 
• Making a difference to our customers, specifically those who hold protection policies with us. You'll be making sure that their claim is dealt with sensitively and efficiently
• Completing and managing claim tasks in conjunction with best practice guides, accurately and in a timely manner
• Taking responsibility for all customer communication, keeping the customer informed
• Identifying complaints and taking ownership for trying to resolve them
• Liaising with third parties such as reinsurers and medical providers in a professional, friendly, and efficient manner
• Utilising the most appropriate method of contact and ensuring that customers’ expectations of service are met
• Contributing to claims projects or other team or department initiatives

Who we're looking for:

The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers.  

• Strong communication skills and passion to support customers, whatever their personal circumstances.  
• Excellent communication skills, both written and verbal.  
• Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.  
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.  
• Confidence in using a desktop or laptop and experienced in using MS Office.  
• Ability to anticipate and resolve problem 
• Ability to manage own time productively and prioritise workload effectively 

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.