JUMP TO CONTENT

The opportunities are endless when it comes to a careers at L&G.

Posting date: 25 Aug 2023

I’ve always been passionate about being the best possible version of myself. I want to be able to look back in the future and be proud of what I’ve achieved. For that reason I knew I wanted a job that would really challenge me.


I had worked previously in retail doing various roles which left me feeling unfulfilled. I wanted to throw myself into a completely different and more challenging environment. I saw several roles advertised at L&G; I knew it was a respectable company and that there would be lots of opportunities to build a career, so I applied to become a sales consultant. I didn’t have any previous experience in sales, but thankfully the interview went really well, and I started working for the company in September 2018 as a Grade 1 sales consultant. Since then I’ve been promoted to Grade 3 and have taken on a lot more responsibility.


Outside of work I love socialising and eating out (2020 was pretty tough!) I also love working out in the gym. It makes me feel great mentally and, as a massive foodie, it means I can eat my favourite meals without feeling guilty.


As a sales consultant in LGI’s direct sales team, I’m responsible for helping to set our customers up with life insurance and critical illness cover policies. This role usually involves speaking to people who call us directly to find out more about the products we offer; but I’ve recently started a new outbound role working on ‘non-converters’ from our company website. Now I call customers who have already got a quote from our website but would prefer to speak directly to someone to get the policy set up. I’ve loved my time in the sales team so far and I find the work really rewarding. I’m hoping that, by the end of 2021, I’ll be in a position to apply for a team manager role.


The highlight of my career at L&G so far was being given an award by the leadership team for single-handedly organising a charity fundraising day at the office for Comic Relief. We managed to raise £200! Last year I was also nominated for the ‘Newcomer of the Year’ award at the Welsh Contact Centre Awards. There were two other nominations for our department as well as mine: one for our Operations Manager, Tracey Hutchinson and one for the whole department.


Although I didn’t win the award, I’m honoured to have been nominated, as I think recognition is a massive part of driving motivation to be successful. Even just some simple positive feedback can change a person’s mindset, as you never really know how their day or week is going. The sales team won the award for Small In-House Contact Centre of the Year, which is fantastic because we all worked extremely hard last year, and for that to be recognised was brilliant.


I always think it’s amazing that a company as successful as L&G actually focuses on the customer and not just on the business they bring. I remember being told that all our insurance claims handlers complete a Samaritan’s training course to help them deal with vulnerable people more effectively. What a huge benefit that is for any customer who chooses L&G. (You can tell I work in Sales)! It just goes to show what a great company this is. I also think the opportunities are endless at L&G, as you aren’t restricted when choosing which role you want to take on. It’s a great place to build a career so I would definitely recommend working here. The employee benefits are pretty good too!

List #1

Related roles

View all
List #1

Related posts

image of hafsah
Hafsah’s journey through L&G’s finance graduate scheme

Teaser

Future Talent

Content Type

Blog

Publish date

10/14/2024

Summary

At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals.  We recently caught up with Hafsah, one of our Finance Graduate Programme

Teaser

We recently caught up with Hafsah, one of our Finance Graduate Programme participants, who just completed her first year with us.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of jennifer
Empowering engineers: leadership lessons from L&G’s engineering team

Teaser

Our people

Content Type

Blog

Publish date

10/14/2024

Summary

At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation.  We sat down with one o

Teaser

We sat down with one of our engineering leaders, Jennifer, to explore what inspired their career in engineering.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of jesal from defined contributions
Jesal Mistry’s career journey in Defined Contribution

Teaser

Customer Service & Sales

Content Type

Blog

Publish date

09/25/2024

Summary

At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments.  Take Jesal, a leader in Defined Contribution (D

Teaser

Jesal shares insights into his DC career journey.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

View all

Job search

What we do?

There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

Click here to join us
Search for jobs