Payroll Implementation SME

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Payroll Implementation SME to join us. You will support the current functionality across the Payroll systems and assist in enhancing the ways of working alongside the System Managers and Implementation subject matter expert. Undertaking testing requirements and system checks to ensure accuracy, resilience and process optimisation. All supporting the agreed service levels, aligning to CS quality standards, regulatory requirements and L&Gs polices. You will also assist the payroll systems manager as a technical subject matter expert with projects that are related to, or impact payroll. Ensuring that there is minimal impact to service because of changes and that the payroll team are appraised of changes and fully prepared.

What you'll be doing:

• Developing the existing payment process/systems to accommodate ongoing changes/new customer requirements,  facilitating the specification of business change requirements to payroll systems liaising with the appropriate change agents
• Ensuring appropriate user testing and monitoring the implementation of changes to payroll systems, communicating changes to all stakeholders to ensure accuracy, the continuation of payments and customer service
• Providing expert technical support to internal customers, recommending solutions to complex payment problems
• Authorising and actioning Intellipay access requests as appropriate across all environments (Live, Preprod, Test/Development).
• Project Support - (system, process, regulatory) supporting the delivery of business implementation activities such as changes to process within CSS, managing their impact on the customer and the end to end process
• Operations Delivery - supporting the delivery of the Annuity and Regular Payment Payroll services setting and ensuring that exacting standards of quality, process/systems, operational controls, communications, and customer experience are met
• Undertaking appropriate project work as required. Supporting all projects that impact the systems and processes owned or impacting Customer Payments, ensuring the correct change management process is followed and there is no negative impact to service as a result of any change
• Consumer Duty- Ensuring that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk
• Ensuring no impact on service or projects, working closely with the payroll team to determine best outcomes for the customers and Retail Annuities

Who we're looking for:

• Project delivery methodology, In-depth knowledge of payroll processes with the relevant systems. Knowledge of the end to end processes and how things fit together.
• Pensions payroll legislation
• Implementing payroll systems.
• Analysis and interpretation of financial and technical payroll data for reconciliation and query resolution
• Testing in a formal project environment
• Problem solving and decision making
• Planning/Organisation of payroll duties
• Excel

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.